O2 Topcashback not paid, no explanation, repeated auto disconnects, terrible service

Topcashback are great, I've made a fair bit of money buying stuff I need anyway and earning cashback. Win. Win.

Except in the case of O2

The following email to O2s CEO ronan.dunne@o2.com explains the situation and is followed by their only response to date.

BE CAREFUL, YOU MAY NEVER RECEIVE YOUR CASHBACK

Gary Jones <theonewhoistall@gmail.com>	20/11/2015
to ronan.dunne, keen

Dear Ronan

As I'm sure you are aware, O2 uses topcashback.com to entice new customers.

The only reason I used o2 and chose such a high tarriff was, foolishly, to earn £100 cashback.

I made a slight mistake with my first payment and had weeks of hassle, being repeatedly disconnected, receiving threatening letters, text etc, all because of a glitch in your system. It caused a great deal of stress and I lost £350 worth of work due to being repeatedly disconnected. I was credited £50 for this.

Now I discover the cashback I earned has been withdrawn. You can imagine I am not best pleased, in fact I consider it a breach of contract.

Please can you look into this and get the funds reinstated and into my account ASAP.

I did mention this to a member of your team who called to follow up a previous issue a few days ago, but have heard nothingback.

I look forward to a swift resolution to this matter and hope no further action will be necessary on my part

Sincerely

Gary Jones

CEO's_Office (UK) <CEO's_Office@o2.com>	23/11/2015
to me

Thank you for your email to Ronan Dunne.

We’re sorry about your recent experience and can confirm that we will be conducting a thorough investigation into your concerns. We may call you to talk about this and once we have completed our investigation, we will write to you. Usually within 7 working days.

If you haven’t provided any account information in your email please reply to let us have this, along with a contact telephone number we can reach you on. This will help avoid any delays.

You can find details of our Complaints Procedure on our website www.o2.co.uk/how-to-complain. Please take time to read this as it explains how we will deal with your complaint.

In the meantime, if you have any queries, please do not hesitate to contact us on 0345 3300683, between 8am and 5pm Monday to Friday.

Regards

O2 Executive Relations 

Note the dates and see proof of earned cashback below

Topcashback, this is the only problem I've  had with them, but this their only response on this matter despite submitting a claim as suggested. Hello Gary, Thank you for getting back in touch with us. I am sorry to say that this has now been declined; unfortunately we are not always told why a transaction may go on to decline. But so that our claims team can question this for you, can you please lodge a missing cashback claim.