THE "At last I've been paid so I'm going shopping" SALE (wish I'd been paid been waiting since Zptil 2015. basically got tricked into a fraudulent contract)
Sunday 31 January 2016
Anyone for irony? lol. O2 Topcashback not paid, no explanation, repeated auto disconnects, terrible service
It seems O2s marketing team are co-ordinating with my campaign, thanks guys.
Saturday 30 January 2016
Friday 29 January 2016
Share your problems with O2 on our new FB page
we're not happy with O2s sharp practices and callous policies
Like us on facebook to stay up to date with news, share experiences and take part in the planned class action. We'll also be keeping an eye to make sure they keep their promises re: corporation taxes...
http://www.theguardian.com/business/2013/jul/31/mobile-phone-companies-tax-avoidance
Like us on facebook to stay up to date with news, share experiences and take part in the planned class action. We'll also be keeping an eye to make sure they keep their promises re: corporation taxes...
http://www.theguardian.com/business/2013/jul/31/mobile-phone-companies-tax-avoidance
O2 Topcashback not paid, no explanation, repeated auto disconnects, terrible service
Topcashback are great, I've made a fair bit of money buying stuff I need anyway and earning cashback. Win. Win.
Except in the case of O2
The following email to O2s CEO ronan.dunne@o2.com explains the situation and is followed by their only response to date.
BE CAREFUL, YOU MAY NEVER RECEIVE YOUR CASHBACK
Except in the case of O2
The following email to O2s CEO ronan.dunne@o2.com explains the situation and is followed by their only response to date.
BE CAREFUL, YOU MAY NEVER RECEIVE YOUR CASHBACK
|
20/11/2015
 | | ||
Dear Ronan
As I'm sure you are aware, O2 uses topcashback.com to entice new customers.
The only reason I used o2 and chose such a high tarriff was, foolishly, to earn £100 cashback.
I made a slight mistake with my first payment and had weeks of hassle, being repeatedly disconnected, receiving threatening letters, text etc, all because of a glitch in your system. It caused a great deal of stress and I lost £350 worth of work due to being repeatedly disconnected. I was credited £50 for this.
Now I discover the cashback I earned has been withdrawn. You can imagine I am not best pleased, in fact I consider it a breach of contract.
Please can you look into this and get the funds reinstated and into my account ASAP.
I did mention this to a member of your team who called to follow up a previous issue a few days ago, but have heard nothingback.
I look forward to a swift resolution to this matter and hope no further action will be necessary on my part
Sincerely
Gary Jones
|
23/11/2015
| | ||
Thank you for your email to Ronan Dunne.
We’re sorry about your recent experience and can confirm that we will be conducting a thorough investigation into your concerns. We may call you to talk about this and once we have completed our investigation, we will write to you. Usually within 7 working days.
If you haven’t provided any account information in your email please reply to let us have this, along with a contact telephone number we can reach you on. This will help avoid any delays.
You can find details of our Complaints Procedure on our website www.o2.co.uk/how-to-complain. Please take time to read this as it explains how we will deal with your complaint.
In the meantime, if you have any queries, please do not hesitate to contact us on 0345 3300683, between 8am and 5pm Monday to Friday.
Regards
O2 Executive Relations
Note the dates and see proof of earned cashback below
Topcashback, this is the only problem I've had with them, but this their only response on this matter despite submitting a claim as suggested.
Hello Gary,
Thank you for getting back in touch with us. I am sorry to say that this has now been declined; unfortunately we are not always told why a transaction may go on to decline. But so that our claims team can question this for you, can you please lodge a missing cashback claim. | |||
Subscribe to:
Posts (Atom)